Add monitor events for failed file import

Add a monitor event for failed file imports in Productsup.

Import file failed to download or is empty in the first main feed

Use the Import file failed to download or is empty (first main feed) error event if downloads of the feed from the main source were unsuccessful. An invalid URL, missing data, or an error during the file creation process could cause the import file failure.

Add an error event in Monitor that notifies you of failed/empty files for import from the first main feed.

  1. Go to Monitor from your site-level menu and select ADD ERROR EVENT.

  2. Choose Import Stage and select Continue.

  3. Select the event Import file failed to download or is empty (first main feed) then, select Continue.

import_file_failed.png
  1. Enter a Severity Level that you have determined to be appropriate for the error event.

  2. Select which action(s) you want to occur in case of an error event and select Add.

Note

If you select the Send Email Notification option, you will receive an email indicating the affected site and list name(s).

You can view the newly added monitoring event in Monitor on the All tab.

Import failed for Data Source

Use the Import failed for Data Source error event to report a data source that’s unable to download a file(s) or contained no records.

Add an error event in Monitor that notifies you of a data source that did not download/contained any files for import.

  1. Go to Monitor from your site-level menu and select ADD ERROR EVENT.

  2. Choose Import Stage and select Continue.

  3. Select the event Import failed for Data Source, then select Continue.

failed_data_source.png
  1. Enter a Severity Level that you have determined to be appropriate for the error event.

  2. Select the action(s) you want to occur in case of an error event and select Add.

Note

If you select the Send Email Notification option, you will receive an email indicating the affected site and list name(s).

You can view the newly added monitoring event in Monitor on the All tab.

Have questions? Contact support@productsup.com.