FTP Data Retention Policy

Read the Productsup FTP Data Retention Policy for files that Productsup stores.

Annex 8.5 Productsup Data Retention Policy – Version Q1-2021-V1 1, updated February 28, 2021

The retention policy for stored files on the Productsup File Transfer Protocol (FTP) servers is as follows:

  • Removal of files via FTP

    • Productsup removes files via FTP that are older than 12 months. To prolong the lifetime, the user can export the same file again to reset the 12 months Time-To-Live (TTL).

  • Files with dynamic filenames

    • Files that contain filenames with a dynamic template fragment ( {{ ... }} ) have a 30-day TTL. Productsup will remove the files if you have not updated them.

See Legal for more information.