Set up user profile

Set up and personalize your user profile in Productsup.

You can personalize options for your Productsup user profile, such as the timezone, password, email address, and language.

Access your user profile

To gain access to these settings, select the profile button on the top-right of the page, from any site on the platform:


Alternatively, go directly to your user profile .

Change your profile name and email

You can change your profile name and email, should this be desired.

  1. Go to your user profile.

  2. Type the new name/email in the Your Name or Your email text box.

  3. Select Save.

  4. If you have updated your email, confirm the new email address.

Change your password


For security reasons, the password you set needs to contain 10 characters (lower case letters, upper case letters, numbers, and special characters). Your password expires after 180 days. After the time period is over, the platform informs you during login to define a new password that is again valid for 180 days.

You can change your Productsup password under your user profile.

  1. Go to your user profile.

  2. Enter your current password.

  3. Add a new password.

  4. Confirm this new password by typing it in a second time.

  5. Select Save.


Update the platform language

You can use the Productsup Platform in English, German, or French. Should you wish to change the platform language, you can:

  1. Go to your user profile.

  2. Select the desired language from the drop-down menu.

  3. Select Save.


Select a timezone

Almost every time in the UI is shown according to the timezone that is set up in your user profile.

To change this, you should:

  1. Go to your user profile.

  2. Select a timezone from the drop-down.

  3. Select Save.


For more in-depth information, see Set up User Management.

Use Two-factor (2FA) authentication

Your organization can set Two-Factor Authentication (2FA) for your account as standard.

You can turn it on under your user profile

  1. Go to your user profile.

  2. Activate two-factor authentication. Once the Show QR Code button appears, select Show QR Code.

  3. Use the code scan feature in the Google Authentication App to set up authentication.

  4. Select Save.

Upon your next login, you will be asked for an authentication code that will be provided by the Google Authenticator app. You will need to enter this together with your password.


For more in-depth information, see Set up User Management.