Two-factor authentication (2FA) feature overview

Get an overview of the two-factor (2FA) feature in Productsup.

Introduction

Two-factor (2FA) authentication requires you to prove your identity, apart from your standard credentials, when logging in. To confirm your identity, an authenticator sends a code to your mobile phone. You must have a mobile device to access the platform.

You can use a third-party authenticator, such as Google Authenticator, which you can install on both Apple iOS and Google Android devices.

You can activate 2FA under your user profile. For step-by-step instructions on the setup, see User profile setup.

Note

To activate 2FA authentication for all users, you must be an administrator of your account.

Changing phones

If you change your mobile device, you can connect it by scanning the QR code under your user profile.

Lost phone

If you do not have access to your previous device for logins, contact support@productsup.com.

Activating 2FA authentication for all users

As an account admin, you can force 2FA authentication for all members of your Productsup account.

Note

If you activate 2FA authentication for all users, make sure every user in your account recognizes this change. 2FA forces all users to authenticate during their next login and can not access the account without doing so first.

Perform the following steps to turn on 2FA:

  1. Go to your Profile Settings.

    profile_settings.png
  2. Select Force Two-Factor Authentication for the entire account.

  3. Select Save.

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