FAQ - Frequently Asked Questions
An overview of frequently asked support questions - a quick help where needed!
Introduction
Here is a list of questions that our platform users ask frequently. See if you can find an answer to your question here. If not, feel free to contact rpxsupport@productsup.com and let us know if posting answers to your questions in this FAQ would be helpful.
Q1: Could you help us import the list of products?
A1: Certainly! The Productsup Retail platform streamlines your data by mapping your product attributes to specific retailer requirements using Import Mappings.
- The Process: You provide an Excel file containing your product attributes and values.
- Optimization: Since requirements vary by retailer, include as much data as possible to satisfy mandatory fields and ensure a smooth export.
- Support: For assistance with your import file or mapping, contact rpxsupport@productsup.com.
NOTE: To ensure data is mapped correctly, your Excel column headers should match the Retail platform's field names exactly. If you use custom attribute names, you must manually link them to the correct platform attributes within your Import Mappings.
It is impossible to provide an extensive list of all product attributes you may need to send your product data to relevant retailers successfully, but here this list is a good start:
| Attribute | Description |
|---|---|
| EAN | The European Article Number (GTIN) used to identify products globally. |
| ID | The unique internal identifier for the product. |
| Category | The classification or group the product belongs to. |
| Brand | The registered brand name of the product. |
| Product name | The official name of the product. |
| Volume | The product's capacity, typically measured in liters or milliliters. |
| Brand + Name + Volume | A combined attribute providing a quick overview of core product details. |
| Subtitle | A concise summary (approx. 10 words) of main characteristics. |
| Short Description | A brief product overview (under 200 words). |
| Long Description | An in-depth description (under 500 words) including slogans or extra details. |
| Full Description | A consolidated field containing both the short and long descriptions. |
| Rest of Description | A field for additional information with no character limit. |
| USP | Unique Selling Points that highlight competitive advantages; multiple entries allowed. |
| Cross-sell products | Suggested items that retailers can bundle or sell with the current product. |
| Disclaimer | Specific product warnings or legal disclaimers. |
| SEO keywords | Terms used to optimize product searchability on digital platforms. |
| Instructions | Guidelines for the proper or optimal use of the product. |
| Height / Width / Depth | Product dimensions in centimeters, rounded to one decimal point (e.g., 2.5 cm). |
| Weight | Product mass in grams or kilograms (e.g., 3.75 kg). |
| Link | A direct URL to the product page on your official website. |
| ImageLink | A direct URL to the product’s primary image asset. |
Q2: Could I export information from the Retail platform to clients?
A2: Certainly! To export, provide an Excel file mapping your EAN codes to specific retailers. For a detailed guide, see How To Export Products.
- Completeness: The platform will notify you if data is missing. A high completeness score ensures faster processing and reliable delivery to retailers.
- Support: If you need assistance with scheduling or preparing your exports, contact rpxsupport@productsup.com.
NOTE: Based on the master data you provide, the platform creates product variants for different retailers. Different retailers will require the same information in different formats or fields, and product variants take care of this.
Q3: If I make a change in my master data, how can I make sure that this change is also applied to all available variants?
A3: When you save changes to a Master Data product, a pop-up allows you to apply those updates to all existing variants simultaneously.
NOTE: If you edit a Product Variant directly, changes apply only to that specific variant and cannot be synced back to the Master Data or other variants.
Q4: How can I see which of my registered products don’t have added assets (images) yet?
A4: To identify products without assets, go to Products, select your items, and choose Export products > Generic export. In the downloaded file, check the meta_assets column; empty fields indicate a missing file. To upload new assets, navigate to the Media section.
Q5: I would like to check if I have the right variants for my registered products/EAN codes. And I'd also like to see if I should add or remove any variants. How can I best do this?
A5: The most efficient way to review your data is by generating an Excel data sheet:
- Generic Export: Go to Products, filter by Variant Name, and select Export products. Choose Generic export to download an
.xlsxfile. Products listed without variants only contain master data. - Creating Variants: If a product is missing a required variant, navigate to the specific product page and select Add variant.
- GTIN Filter: Alternatively, use the GTIN filter next to the search bar. Enter an EAN code and use the checklist to see existing variants. If a selected variant returns no result, it has not yet been created.
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