Welcome to the Retail platform

At Productsup, we are ready and willing to help. You can use this help documentation to quickly find answers to any questions. If you don't find an answer to your questions in the documentation, contact rpxsupport@productsup.com to request personal assistance from our support team.

Getting started

When you first arrive at the Retail platform website, you see a login page where you can sign in to your account.

Enter your email address in Email and select Log in.

Provide your password and select Log in once again.

If your account uses two-factor authentication, enter a code from your authenticator app a one-time code.

Tip: You provided your email but can't remember your password? Select Forgot Password? to reset your password via email.

If you also have a Productsup platform account, you can log in with the same credentials or seamlessly switch between the platforms.

The platform components

Upon logging in, your Dashboard provides access to the following areas:

Component	Purpose
Main menu	Access the list of available platform functionalities via the left-hand sidebar.
Navigation bar	Navigate through page hierarchies using breadcrumbs and switch between Workspaces.
Side panel	Provides quick access to Projects, Workspaces, and the Content Portal (for users of both platforms).
Profile settings	Manage your profile data, system preferences, and log out from the top-right corner.

The main menu contains the following items:

Feature	Purpose
Dashboard	The main screen showing important widgets, data overviews, and links to core functions.
Products	View a list of all registered products and create new product entries.
Imports	Access an overview of all imported products and initiate new import processes.
Exports	Access an overview of all exported products and initiate new export processes.
Shared	Manage and view lists of products shared by you or shared with you.
Tasks	View and manage all open system and user tasks.
Media	Manage image files and collections, and upload new media assets.
Users	View the user list and information, and create new user accounts.
Brands	View brand information and create new brand profiles.
Datamodels	Create new data models or manage existing ones for your workspace.
Mappings	Access and manage import and export mappings relevant to the workspace.
Channels	View and configure the channels available to your current workspace.
Categories	View category information and create new categories.
Tools	Access the HTML Editor and JSON schema library features.
Settings	View and modify your specific workspace settings.
Developers	Request activation of the API feature for your account.

Profile settings

The profile settings icon lets you change your personal information and password in Profile and your overall Retail platform account preferences in System Settings.

Profile info

Profile settings give an overview of your registered personal information and let you edit it. The available information you can edit is:

Attribute	Purpose
Name	Your name.
Email	Your email address.
Mobilephone	Your mobile phone number.
Address	Your address.
Region	Your region.
Position	Your position in the company.
Avatar	Your photo. If left empty, displays your initials. Select Upload to add an image.
Role	Select your user role.
Language	Choose the language in which to show the website.
Workspaces	All the workspaces that you have access to.
Workspace	The workspace currently selected.

Security

In the Security tab, you can change your password:

Help and Support

If you experience issues with the platform and need assistance or have questions about some features, you can reach out to our support team by rpxsupport@productsup.com. You contact Support from the platform:

In the top-right corner of your view, select the Help and Support icon. You can find it next to the profile settings bubble.

In the slide panel, select Contact Support.

An email app opens a new window on your device. Describe your issue or question and send us an email at rpxsupport@productsup.com.