OpenAI Product Feed
Deliver high-scale product catalogs directly to OpenAI via SFTP.
What the OpenAI Product Feed New export does
Export your product feed to OpenAI with the OpenAI Product Feed New export to make your products discoverable inside ChatGPT. OpenAI currently takes the feed over SFTP, not through its API.
OpenAI has sunset the API method for main product feed onboarding until at least late 2026.
OpenAI's future plans include using the API for frequent updates, such as price and availability changes. Until OpenAI releases these updates, it supports an SFTP-based approach.
Productsup customers should migrate any pre-existing OpenAI API - Product Feed export to the OpenAI Product Feed New export.
Prerequisites in OpenAI
Register with OpenAI to obtain SFTP credentials.
Steps in Productsup
Add the OpenAI Product Feed New export.
Add the SFTP/FTP/FTPS Server destination. Configure the following fields:
- Protocol: SFTP
- Host: determined by your OpenAI SFTP
- Port: determined by your OpenAI SFTP — defaults to
22in most cases. - Username: determined by your OpenAI SFTP
- Password: determined by your OpenAI SFTP
OpenAI accepts .csv file extension, which is Productsup's default. However, you must contact your OpenAI representative for pre-approval before submitting your feed in this format.
Configure the Dataflow. See the OpenAI product data specification for column requirements.
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