Productsup Kai
Ask questions about the platform and get AI-generated answers based on Productsup documentation, with source links, feedback options, and transparent data handling.
Coming soon
Productsup Kai is currently being prepared for release and may not yet be available in your Productsup account. We plan to make it available soon. In the meantime, this documentation provides an overview of how Kai works and what users can expect.
Productsup Kai is the AI assistant built into the platform. Kai answers your questions about the platform either in a compact chat panel, without you leaving the view you are working in, or in a dedicated full-page view for a larger chat experience. Kai searches the Productsup documentation, generates an answer in plain language, and lists the articles it used so that you can verify the details yourself.
You interact with an AI system, not with a member of the Productsup team. Answers are generated automatically and can be incomplete or incorrect.
Availability of Productsup Kai depends on your organization's setup. If you do not see Kai in the platform, contact your Customer Success Manager.
In this section
- Get started with Productsup Kai explains what Kai can help with, how to open it, how to ask a question, and how to manage your conversations.
- How Productsup Kai generates answers describes where answers come from, how to review their sources, and what the limits of AI-generated answers are.
- Give feedback on answers covers the rating controls and what Productsup does with your feedback.
- Data and privacy covers what not to enter, how your questions are processed, what Productsup stores, who can review conversations, and how long data is kept.
- Delete conversations and get support explains how to delete a conversation and where to get further help.
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