Get started with Productsup Kai

Open Productsup Kai, ask your first question, and manage the conversations you have with it.

Productsup Kai is available throughout the platform, either as a chat panel over your current view or as a full-page view. This page covers what Kai can help with and how to work with it day to day.

What Productsup Kai can help with

Kai answers from the Productsup documentation. It explains how the platform works and guides you through the steps of a task.

Kai can	Kai cannot
Explain platform concepts, features, and settings	Read your imported data, site configuration, or run results
Walk you through a setup task, such as adding an export	Change anything in your account, projects, or sites
Point you to the documentation article that covers your question	Answer questions about your contract, pricing, or invoices
Suggest what to check when the documentation describes a known limitation	Replace a support request for an incident or a bug

For anything Kai cannot do, contact the Productsup Support team at support@productsup.com.

Open Productsup Kai

Select the Ask Kai launcher in the corner of your view. The chat panel opens over the page you are working on.

To open Kai in a larger workspace, select Open full page in the chat panel. You can also open the full-page view directly from Ask Kai in the platform header.

The chat panel and full-page view provide access to the same Productsup Kai experience. Use the chat panel for quick access without leaving your current view, or switch to the full-page view for more space.

Move the Ask Kai launcher when it covers part of the page

The Ask Kai launcher floats over the platform, so it can cover buttons or page navigation underneath it, such as the pagination in a list of exports. You can drag the launcher out of the way.

Select and hold the Ask Kai launcher. The pointer changes to a hand.

Drag the launcher to another position on the screen and release it.

The launcher returns to its default position when you reload the page or go to another page in the platform.

Ask a question

Enter your question in the message field at the bottom of the panel. In the full-page view, you can also select one of the suggested questions on the welcome screen.

Select the send icon, or press Enter. Kai searches the documentation and composes an answer.

Ask a follow-up question in the same conversation. Kai keeps the context of the recent messages in the current conversation, so you do not need to repeat what you asked before.

Tip

Specific questions produce better answers than broad ones. How do I map an attribute to a Google Shopping export? returns a more useful answer than How does exporting work?

Ask questions in any language, get answers in English

You can ask Productsup Kai questions in any language, for example German or French. Kai always answers in English, because the Productsup documentation it searches is written in English. This also applies if you ask Kai to answer in another language.

Tip

Feature and setting names in the platform are in English. If you use these names in your question, for example Dataflow or rule box, Kai finds the matching documentation more reliably.

Manage your conversations

Kai keeps your conversations in a list so that you can return to an earlier question.

Select the conversations icon to open the list.

By default, Kai shows conversations from your current context only, for example the current Site, Project, or Account.

Select All threads to view conversations from other contexts you have access to.

Select New chat to start a new conversation.

Select a conversation to reopen it and continue where you stopped.

Kai names each conversation based on your first question.

Conversations are stored in your Productsup account and remain available when you sign in again. In All threads, each conversation also shows the related context so you can identify where it was created. To remove a conversation, see Delete a conversation.