Delete conversations and get support
Delete a Productsup Kai conversation, understand what deletion removes, and find the right contact for further help.
You can remove any conversation you have had with Productsup Kai. If Kai cannot help, the Productsup Support team can.
Delete a conversation
Select the delete icon next to a conversation in the conversations list, then select Delete to confirm. The platform removes the conversation and all of its messages immediately.
Deleting a conversation does not remove everything associated with it:
| Deleted with the conversation | Kept after deletion |
|---|---|
| The conversation entry | Feedback records, including the question, the answer, your rating, and your description |
| All questions and answers in it | Entries in the internal documentation-gap list |
| The stored source links of its answers | Notifications already sent to Productsup teams about not-helpful ratings |
The kept records no longer link to a readable conversation, because the conversation they point to no longer exists. To have those records deleted as well, see Request deletion of your data.
Get further support
If you need additional help, or if you want to report a problem with Kai itself, contact the Productsup Support team at support@productsup.com or reach out to your Customer Success Manager.
How is this guide?