Set up user profile

Set up and personalize your user profile in Productsup.

Introduction

Enter your Productsup user profile information in Profile Settings, such as your name, email, password, job title, country, timezone, and language. You can also enable two-factor authentication (2FA) in Profile Settings.

Access your user profile

To gain access to these settings, select the profile button on the top-right of the page from any account, project, or site level in the platform:

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Alternatively, go directly to your user profile.

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Change your profile name and email

You can change your profile name and email.

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  1. Go to Profile Settings from your user profile icon.

  2. Enter your name and email in the Your Name and Your email fields.

  3. Select Save.

  4. If you have updated your email, confirm the new email address.

Change your password

Note

The password you set needs to contain 10 characters (lower case letters, upper case letters, numbers, and special symbols) for security reasons. Your password expires after 180 days. After the period is over, the platform informs you during login to define a new password valid for another 180 days.

You can change your Productsup password under your user profile.

  1. Go to Profile Settings from your user profile icon and select Change near the Current Password section.

  2. Enter your existing password in Current Password.

  3. Add a new, complex password in New Password and Confirm New Password.

  4. Select Save.

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Enter Job title, location, and timezone

Enter your job title, location, and timezone to better identify your professional role and place within your organization.

  1. Go to Profile Settings from your user profile icon and enter your position in Job title.

  2. Select your location in Country and Timezone from the drop-down menus.

  3. Select Save.

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For more in-depth information, see Set up User Management.

Update the platform language

You can use the Productsup Platform in English, German, or French. Should you wish to change the platform language, you can:

  1. Go to Profile Settings from your user profile icon.

  2. In Language, select the desired language from the drop-down menu.

  3. Select Save.

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Use Two-factor (2FA) authentication

Your organization can set Two-Factor Authentication (2FA) for your account as standard.

You can switch it on under your user profile.

  1. Go to Profile Settings from your user profile icon.

  2. Switch the Enable two-factor authentication button to the right. Once the Show QR Code button appears, select Show QR Code.

  3. Use the code scan feature in the Google Authentication App to set up authentication.

  4. Select Save.

Upon your next login, the Productsup platform asks for an authentication code provided by the Google Authenticator app. You must enter this code along to proceed.

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For more in-depth information, see Set up User Management.