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Usage Data Dashboard and overage calculations

Get an overview of your platform usage to understand your billing processes better, and learn how the Productsup platform calculates overages.

Introduction

According to the Productsup License Agreement, you get access to the platform based on specific service entitlement. If you exceed your entitlement and overuse the platform, you face additional charges for overages. The platform automatically calculates overages based on particular metrics.

This document explains the formulas used to calculate excessive use of the Productsup platform.

The Usage Data Dashboard gives you an overview of your platform usage and helps you understand charges and overages. The Usage Data Dashboard shows the most important metrics such as SKUs, Export channels, Sites, and Users that affect the bills.

The Dashboard is available in the Billing section of the platform, and only account admins can access it.

To access the Usage Data Dashboard:

  1. Select your admin profile menu in the top-right corner and choose Billing.

  2. Select the Usage tab.

    Usage data dashboard

Metrics of overage calculations

The platform calculates overages for the following metrics:

Note

Overage calculations exclude the sandbox project usage.

Max SKU or Offer

The platform identifies the maximum SKUs imported or exported daily for each non-manual site run for every account or edition and calculates monthly overage. 

The formula for overage calculation is:

Overage = the highest SKU of a day within a month - your service entitlement

See the example of the overage calculations if the SKU entitlement is 5000:

Max SKUs

Export channels

The platform takes daily snapshots of the number of your configured main and standard export channels for every account or edition and calculates monthly overage. See Channel clustering, to learn about different types of channels.

The formula for overage calculation is:

Overage = the total number of channels within a month - your service entitlement

Note

The platform doesn’t count the sandbox project’s export channels.

The overage calculations for the Export channels metric follow the principles of Channel clustering. See Channel clustering, to learn how it works.

See the example of the overage calculations if the Export channels entitlement is 60:

Export Channels

Edition Users

The platform makes a daily snapshot of the number of users in each account or edition and calculates monthly overage.

The formula for overage calculation is:

Overage = the highest number of users daily within a month - your service entitlement

See the example of the overage calculations if the Edition Users entitlement is 10:

Edition Users

Onboarding Catalogs

The platform makes a daily snapshot of the number of sites or catalogs in every Seller/Vendor Onboarding Module in each account and measures monthly overage.

The formula for overage calculation is:

Overage = the highest number of catalogs within a month - your service entitlement

See the example of overage calculations if the sites or catalogs entitlement is 10:

Onboarding Catalogs

Channel clustering

The Productsup platform uses a principle called channel clustering to calculate overages for export channels. According to it, there are three types of channels in Productsup:

  • Standard - in green

  • Main - in yellow

  • Sub-channel - in red

Standard channels

A standard channel is a channel that doesn’t have category-specific channels associated with it. It is the most common type of channel.

Examples of standard channels:

  • Google Merchant Center

  • Facebook Dynamic Ads

  • Pinterest Shopping

To count standard channels on the site level, use the following formula:

The same standard channel added N times = N

Standard Channel

Main channels

The main channel is not a category-specific channel itself. Still, it can include category-specific channels associated with it, or you can add a main channel multiple times to a site to manually create category-specific exports. If a channel has different templates for different countries, they all count as individual main channels.

Examples of main channels:

  • Amazon Vendor US

  • Amazon Vendor UK

  • FabDis

To count main channels on the site level, use the following formulas:

  • The same main channel added N times = 1

  • N different main channels added = N

    Main channels

Sub-channels

A sub-channel is a channel that belongs to the main channel and contains category-specific information. However, there might be cases where a sub-channel doesn’t belong to the main channel because there are no main channels in the site. In this case, the platform creates a non-global placeholder main channel and associates sub-channels with it.

Examples of sub-channels:

  • Amazon Vendor - Computer Bags & Cases

  • FabDis - 00 Cartouche

  • Facebook Enhanced Product Catalog - Cell Phones & Smart Watches

To count sub-channels on the site level, use the following formulas:

  • The same sub-channel added N times = 1

    Sub Channel
  • N different sub-channels belonging to the same main channel = 1

  • Sub-channels from N different main channels = N

    Miltiple sites, different channels