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Two-factor authentication (2FA) feature

Activate the two-factor (2FA) feature in Productsup.


Two-factor (2FA) authentication requires you to prove your identity, apart from your standard credentials, when logging in. An authenticator sends a code to your mobile phone to confirm your identity.

You can use a third-party authenticator, such as Google Authenticator, which you can install on both Apple iOS and Google Android devices.

You can activate 2FA under your user profile. For step-by-step instructions on the setup, see User profile setup.


To activate 2FA authentication for all users, you must be an administrator of your account.


Learn more about the 2FA benefits and use cases on our Academy website by taking the video course User authentication and management.

Changing phones

If you change your mobile device, you can connect it by scanning the QR code under your user profile.

Lost phone

If you do not have access to your previous device for logins, contact

Activate 2FA authentication for all users

You can force 2FA authentication for all account members as an account admin.


If you activate 2FA authentication for all users, ensure every user in your account recognizes this change. 2FA forces all users to authenticate during their next login and can not access the account without doing so first.

Perform the following steps to turn on 2FA for all account members:

  1. Go to your account-level Settings.

  2. Select Force two-factor authentication for the entire account.

  3. Select Save.